Terms and Conditions
If a customer incorrectly orders the wrong the product an exchange or refund will only be given if the customer has been directly in touch with ourselves via e-mail or telephone and we have had a prior agreement by writing and they have received a returns number. The customer must always contact us first stating the reason for return. If the goods have been ordered incorrectly and are being returned we will charge a 20% fee to cover admin and bank charges and any other expenses. All goods must be returned in original packaging and undamaged and carriage paid any damage to the goods will be the responsibility of the customer and will be charged accordingly no refund will be given without a reference number a refund will be made to the customer within 30 days of us receiving the goods.
As a private customer based in the EU you have by law the right to cancel any orders placed within 7 days of receipt of the goods (this is covered by the distant selling regulations act) by notifying us by writing and returning the goods to us in their original state any damage to the goods on returning will be the responsibility of the customer, on receipt we will refund you the cost of the goods and delivery we have charged you if any within 30 days, our policy on refunds does not affect your statutory rights. To obtain a returns reference and address please call or email us giving us the reason for return.
These terms and conditions shall apply to all sales of goods by coulourclean ltd. (referred to from hereafter as the company)to all customers to the express exclusion of all other terms, conditions and warranties, whatever and the company will not be bound by any representation, guarantee or warranty made by its employees, agents or reps, the placing of an an order by the buyer signifies they have read understood and accept these terms, any change to these terms will not be applicable unless agreed in writing by an authorised director of Advanced Vehicle Cleaning Supplies ltd. Any other conditions (inclusive of conditions that may be contained within your order) are excluded.
In all respects of our conduct of business either directly through the company or its affiliated website English law will apply and all conditions will be constructed in accordance to English law and will be the subject of exclusive jurisdiction in the English courts.
Any orders placed will be subject of a delivery/carriages as advertised. Countries outside the uk mainland will incur additional carriage charges which are available on request from the company. Any deliveries requiring special instructions such as overnight or other special terms will be charged at the current market rate. We aim to deliver within 2 days of an order being placed in the unlikely event of a product being out of stock we will action the delivery as soon as stock becomes available and we will inform you of an approximate delivery date.
Delay in Delivery
The company disclaims any liability and will not be liable for any inability to adhere to its obligations over orders placed due to any causes whatsoever beyond its reasonable control Such cause are (but not restricted to) war, terrorism acts of god such as earthquakes, floods, storms, fires any strike or lock out, confiscation or any action of any government , government dept or agency or shortage of goods. The delivery time shall be extended by a period depending upon the length of inability provided that either the company or the buyer may give written notice to the other cancelling a delivery that should have been in this period of unforeseen action in the event this period goes beyond a 60 day period. The delivery dates supplied are our best estimates and will be met to the best of the companies abilities and any failure to make delivery on the date stipulated cannot be held against them. Each delivery of goods realted to an order placed will be deemed as a separate contract to which these terms and conditions shall, as far as possible apply and failure to adhere to any delivery shall not terminate the order as to future deliveries.
All prices shown are to the best of the companies knowledge correct. The company reserves the right to amend its prices at any time without notice being given. All our prices are exclusive of VAT unless otherwise indicated and the buyer shall pay the company a total of this tax in addition to and at the same time as payment for the purchase of goods is made. All our prices are shown GBP sterling
Passing of Title
Despite the fact delivery of goods has occurred all goods remain our absolute property until full payment for said goods has been received. We as a company are entitled after giving notice of our intention to seize to enter upon any premises with the relevant vehicle to seize any goods to which we have title under this clause.
Loss/damage in transit
To claim for damage to or loss of part or all of the goods from whatever cause the purchaser must first adhere to the following 3 criteria:
Provide separate written notice to the carrier concerned and the company within 3 days of the delivery of the damaged damaged or shortage in goods and for loss of goods within 7 days of the notified delivery date.
Submits in writing a detailed claim within 3 days of the notice give under (1) above
Unless the purchaser has noted any damages on the delivery record sheet on acceptance of the delivery or endorses where applicable the on the carriers record or docket that the goods had been accepted without being inspected.
The liability of the company in respect of any claim made under the clauses stated shall be limited to making up any shortages or replacing any goods proved to be damaged upto the point of delivery only and will accept no liability for any loss or damage suffered by the purchaser whether direct or consequential and however so arising
Payment can be made online via visa, Master card, switch or solo/maestro cards prior to despatch. All of these payments are handled by a secure online payment method entrusted to paypal who are solely responsible for the security of the transaction and any personal details gathered. Advanced Vehicle Cleaning Supplies ltd has no access whatsoever to this information or any data relating to the transaction and cannot be held responsible in matters relating to these issues. Pro forma invoices can be sent in advance of delivery to accommodate cheques and bacs paymnets made prior to the despatch of goods.
Without predjudice to their rights to damages the company can terminate a contract by written notice if the buyer does not take delivery or defaults on any payments due.
Description and Dimensions
We strive to ensure the accuracy of all items advertised by the company. Please not that all descriptions drawings dimensions weights measurements specifications standards of performance or any other descriptive matter are approximate only and do not form part of the contract. Our record of any order placed by you verbally is conclusive as to the type and amount of product and the destination and time of delivery. Every care is taken to ensure the correct compilation of our web site but the company can accept no responsibility for any omissions or errors found within the website